A dispute or refund request can be opened while the paid term runs and for 7 days after the order is completed.
A refund is available if the server owner declines the order or does not respond within 2 days (48 hours), the ad is not published by the agreed time, is published with material unapproved changes, or is removed before the paid term ends. A declined or unanswered order is refunded in full to the dis.ad balance automatically. If an ad is removed early, the unserved part is refunded. If less than 25% of the term was served, the full amount is refunded.
No refund is provided merely because the user changed their mind after the order was accepted, disliked the advertising result, or the ad did not achieve the expected performance, provided the service was delivered as agreed.
A refund request is reviewed within 24 hours after support receives it. The service may request a publication link, screenshots, or other evidence. Disputes are reviewed against the order history and available evidence.
Once approved, an order refund is credited to the dis.ad balance. Top-ups can only be spent on advertising and cannot be withdrawn. An unused balance can be refunded only at support’s discretion.